September 30, 2016

Consumers Are Ready for More Digital Banking Services—But with a Few Conditions

online banking app on phone screen

Across the retail banking industry, a shift towards digital banking is starting to take hold. This research focused on exploring existing banking and digital banking perceptions beyond simple checking/savings activities so that retail banking clients can move forward with a digital offering in a way that is best received by both younger and older customers.

Download this report to find out

  • What factors lead to a positive experience with in-person advanced banking services
  • What the top concerns around digital banking are for both younger and older customers and where their opinions and expectations differ
  • Suggestions respondents had for improving digital banking experiences
  • What types of info customers need to see to feel comfortable making the switch from in-person to digital banking
Download Executive Summary